Shipping policy

SHIPPING POLICY

Where we ship

We ship to all the countries that are selectable at the checkout. If your country doesn't appear at checkout, email  us at info@teenymeeny.com and we'll see what we can do.

Shipping cost

Shipping is free on every order, to every country we ship to. There 
is no minimum.

Processing

Orders are processed within 2 business days of being placed. 
Orders placed on a weekend or a public holiday are processed on the 
next business day. You'll get an email with a tracking number as 
soon as your parcel is handed to the carrier.

Delivery

Once dispatched, delivery takes 6–10 business days — that's roughly 
8 to 14 calendar days, not counting weekends and holidays. Together 
with processing, most orders arrive within 6 to 12 business days 
of being placed.

These are the times our carriers quote and the times we see in 
practice. They are not guaranteed. Weather, customs backlogs and the 
run-up to Christmas can all add a few days, and we'd rather say that 
up front than pretend otherwise.

Tracking

Every order ships with tracking. You'll find the link in your 
shipping confirmation email, and you can also check the status any 
time on our Track Your Order page. Tracking can take 2–3 business 
days to start updating after dispatch — that's normal and doesn't 
mean anything has gone wrong.

Customs, duties and import taxes

For orders shipped outside Canada, your parcel may be subject to 
import duties, taxes or customs fees charged by your own country. 
These are set by your local authorities, they are not included in 
the price you paid us, and they are the responsibility of the 
recipient. We have no control over them and cannot predict the 
amount. If a parcel is refused at customs and returned to us, we'll 
refund the order minus any return costs we incur.

Delivery address

Please check your address carefully before paying. We can change it 
only before the order has been dispatched — email us straight away 
and we'll do what we can. If a parcel is returned to us because the 
address was wrong or incomplete, or because nobody collected it, we 
can resend it once you've covered the new postage.

If something goes wrong

If your tracking hasn't moved in 10 business days, or your parcel 
hasn't arrived within 30 calendar days of dispatch, write to us at 
info@teenymeeny.com with your order number. We'll either resend it 
or refund you in full. You don't need to chase us twice.

Lost, stolen or damaged parcels

If tracking shows your parcel as delivered but you don't have it, 
check with your neighbours and your local depot first, then get in 
touch within 7 days. If your order arrives damaged, send us a photo 
within 14 days of delivery and we'll replace it.

Questions

info@teenymeeny.com - we reply within one working day.